McMillan Khoza

Specialist Expertise: Leading Business Operations across People, Process and Systems. Covering: 

  • Enterprise Resource Management
  • Efficiency and Cost Optimisation 
  • Continuous Improvement
  • IT and Technology Systems
  • Governance (Policies and Procedures)
  • Risk Management
  • Supplier Management


  • Oxford Executive Leadership Programme – University of Oxford
  • Master of Business Administration – Nottingham Business School – NTU
  • CMI Level 7 in Strategic Management – Charted Management Institute UK
  • Post Graduate Diploma in Management– Monash University S.A
  • Bachelor of Commerce – Business Management – University of South Africa
  • PRINCE 2 – Axelos Global Best Practice

What is your focus at Eradigm?

My focus as Director of Operations is on enabling the strategic execution of the Eradigm group strategy as set out by the Partners and the board. Ensuring that Eradigm operations across the UK, US and EU are aligned and harmonised to deliver set objectives over the short, medium and long-term. Focusing on delivering scalable, resilient, and sustainable business operations that support a fast-growing client centric organisation.

Who do you work with?

I work alongside the Partners and the board to shape and support global operations, planning and delivery. Additionally working with the leadership team across all business units to support Eradigm people in their day-to-day service to Eradigm clients.

What did you do before Eradigm?

Prior to joining Eradigm I worked as the Global IT Business Planning and Performance Manager at a global engineering firm. I have a diverse professional background including involvement in Publicly Listed companies across Financial Services, Fintech and Global Supply Chain Management with leadership roles in Business Operations, Technology and Organisational Strategy and Business Planning.

What are your passions outside of work?

Outside of work I enjoy living an active lifestyle which includes playing club cricket, mixed martial arts and weight training. I also enjoy travelling, live music, reading, connecting with loved ones, family and friends.